Actual call centre conversations !
----------------------------------------------------------------------
Customer: "I've been ringing 0700 2300 for two days and can't get
through to enquiries, can you help?".
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".
-----------------------------------------------------------------------
Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about".
Caller: "On page 1, section 5, of the user guide it clearly states that
I need to unplug the fax machine from the AC wall socket and telephone
Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall".
--------------------------------------------- -------------------------
RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I am
travelling in
Operator: " Doesn't the product name give you a clue?"
----------------------------------------------------------------------
Caller (enquiring about legal requirements while travelling in
"If I register my car in
wheel to the other side of the car?"
----------------------------------------------------------------------
Tech Support: "I need you to right-click on the Open Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?".
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up
until this point?". Customer: "Sure. You told me to write 'click' and I wrote
'click'".
----------------------------------------------------------------------
Tech Support: "OK. In the bottom left hand side of the screen, can
you see the
'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
----------------------------------------------------------------------
Caller: "I deleted a file from my PC last week and I have just
realised that I need
it. If I turn my system clock back two weeks will I have my file
back again?".
--------------------------------------------------------------------------------------------------------
There's always one. This has got to be one of the funniest things
in a long time.
I think this guy should have been promoted, not fired. This is a
true story from the Word Perfect Helpline, which was transcribed from a recording
monitoring the customer care department. Needless to say the Help Desk
employee was fired; however, he/she is currently suing the Word Perfect
organization for "Termination without Cause".
Actual dialogue of a former WordPerfect Customer Support employee.
(Now I know why they record these conversations!):
Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with Word Perfect."
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a sudden the words went away."
Operator: "Went away?"
Caller: "They disappeared."
Operator: "H mm So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing??"
Caller: "It's blank; it won't accept anything when I type."
Operator: "Are you still in WordPerfect, or did you get out??"
Caller: "How do I tell?"
Operator: "Can you see the C: prompt on the screen??"
Caller: "What 's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the screen?"
Caller: "There isn't any cursor: I told you, it won't accept anything I type."
Operator: "Does your monitor have a power indicator??"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks like a TV.
Does it have a little light that tells you when it's on??"
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and find where the power
cord goes into it. Can you see that??"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the
wall.
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you notice that there were
two cables plugged into the back o f it, not just one??"
Caller: "No."
Operator: "Well, there are. I need you to look back there again and find the
other cable."
Caller: "Okay, here it is."
Operator: "Follow it for me, and tell me if it 's plugged securely into the back of your computer."
Caller: "I can't reach."
Operator: "Uh huh. Well, can you see if it is??"
Caller: "No."
Operator: "Even if you maybe put your knee on something and lean way over??"
Caller: "Oh, it's not because I don't have the right angle - it's because it's dark."
Operator: "Dark??"
Caller: "Yes - the office light is off, and the only light I have is coming in from the window.
" Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not??"
Caller: "Because there's a power failure."
Operator: "A power......... A power failure? Aha, Okay, we've got it licked now.
Do you still have the boxes and manuals and packing stuff your computer came in??"
Caller: "Well, yes, I keep them in the closet."
Operator: "Good. Go get them, and unplug your system and pack it up just like it
was when you got it. Then take it back to the store you bought it from."
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do I tell them??"
Operator: "Tell them you're too f*%ing stupid to own a computer!!!!!"